Frequently Asked Questions
What country are you based in?
We are an Australian based terrain manufacturer.
How can I contact you?
You can contact us via email firstname.lastname@example.org or via facebook
Do you do custom made orders?
We often do custom made orders for those who want small tweaks to our products or something tailored to their specific products. Feel free to contact us to discuss your requirements.
I have a brick and mortar store, how can I stock your product?
We deal with wholesale customers directly through our webstore (no distributer involvement). Please contact Lance at email@example.com to discuss stocking product in your store.
What are these Tabletop Ready (TTR) products?
Tabletop Ready is our range of printed lasercut MDF terrain. As the colour comes pre printed on the model there is no need for painting. Just build the model and play!
How long does it take to ship an order?
We usually try and ship orders within 7 days of receiving them. However sometimes it may take longer depending on what products have been ordered. All our traditional lasercut (non TTR) products are made to order.
How much do you charge for postage?
For orders within Australia we charge a flat rate of $8aud.
For international orders we charge a flat rate of $20aud (10kg order limit).
Do you charge tax?
We are an Australian GST registered company.
Do you withhold VAT for UK customers?
Currently we are not set up to withhold VAT on behalf of our UK customers. UK customers should be aware that UK customs will charge an additional VAT fee before they can receive their goods.